Introduction
People of the organisation being an important asset of the organisation stands as an essential principle of quality management with active involvement of people during the steps of improvement process. The involvement of people at each process level stands crucial as people’s ability and innovation would serve as a benefit for the entire organization. Staff or people employed are recognized as fuel drivers of the organization as the complete workforce stays connected and brings success to the implementation of goals. Through this way quality management majorly relies on people’s involvement to succeed in all processes and strategies so framed.
As a business cannot run without a customer base similarly a business cannot operate without a balanced and multi skill team as well. Being an employer it’s their responsibility to keep the team motivated and engaged not towards fulfilling their daily tasks assigned but for the organization as a whole. While the staff also stands with the responsibility to dodge away the problems that might impede them from showing their abilities in tasks.
If the employees of the organization remain fully involved then only the overall objectives of the organization can be met effectively. The positive actions which can be lead by the people involved includes:
Ownership and shouldered with responsibility to solve a complex problem
The involved employees would be actively looking to seek and explore more opportunities that would help them enhance their competencies, capacity to learn, skills and experience.
Great focus towards satisfaction of customer needs.
Lead towards greater satisfaction on part of workers who stays enthusiastic enough to contribute to the success of the organization.
Employees are the ones which help in keeping the organization and its management principles on track. The people one employees in the organization brings active significance to the culture of continuous improvement, training to develop competencies, incentives and leadership nurturing. Employees serve as a synonym term to soldiers who survive to stay in the battleground and work best to strive organizational goals and objectives.
If involvement of employees is not given enough consideration then it could lead to the decline of business performance and a solid cause for your business to fail. So, this clearly defines the role of employees in the quality management process.
Importance of employees in quality management plan execution
There exist a list of reasons why involvement of people in the organization stays relevant :
• Through extensive and thorough understanding of the process enables the employees to take informed and logical decisions.
• The involved employees can primarily notice and suggest upon improvement areas and competency gaps to be covered. Each employee working in the organization must have a chance to perform proactively by finding the paths that assist in bringing improvements. Each person must be given a chance to enhance their specific skills and experience which can contribute back to the success of the organization through fulfillment of their goals and objectives framed.
• Such employees are much equipped to take instant corrective actions. As each involved employee takes the ownership and responsibility to remove barriers and smoothen their way, ensuring an effective problem resolution process across the board of the business.
• With more morale and motivation to build business successfully involved employees actively engage being the part of the organization. The employees who are much satisfied with their contributions offered enable them to contribute to the improvements as they have the vested interest. Here employees need to find ways to address their problems with respect to workloads.
• Involved employees communicate better with their colleagues and work with them in coordination to increase productivity. Facilitate them to share their knowledge and experiences among peers which helps in strengthening the departments and groups within the organization.
• The changes are well handled by them and wish to gain control of the work environment.
• Their commitment to achieve goals shows that they are truly invested within their organization acting as an asset.
• Each person involved needs to add value to its customers be it categorized under any staff level, each of staff comes with the responsibility of adding best customer value and increasing the business goodwill.
• Enhancing the representation of the organization by involved people stays relevant among all stakeholders be it customers, local communities and general public as audience.
• If people get involved, make them passionate and proud to contribute to the success of the organization. It should help in meeting their personal objectives which in turns motivate them to adhere to process on their own accord.
Wrapping up– The involvement of people stands important in the success of quality management plans building or be it effective execution of strategies framed. If employees stay reluctant to contribute, the whole strategies and plans framed with respect to quality management will be ruined and would bring a rapid fall in the business leading to its closure.
So, keeping the people motivated and engaged to the organisation objectives must be considered as important as human resource is meant to be the greatest asset of the organisation without which neither company can generate income through customer satisfaction nor can companies survive and dodge the complex situations.