Introduction Process Approach is one of the management strategy which includes method of thinking, planning the sequences and communication of processes through the set system. The process are well managed and controlled. The way of thinking and planning so developed for the processes, the way they interact thus becomes difficult for many people to understand. The organization manages their business as a system of processes but not majorly people, departments

Introduction People of the organisation being an important asset of the organisation stands as an essential principle of quality management with active involvement of people during the steps of improvement process. The involvement of people at each process level stands crucial as people’s ability and innovation would serve as a benefit for the entire organization. Staff or people employed are recognized as fuel drivers of the organization as the complete

Introduction Be it any improvement strategy, leadership plays it’s immense role in quality management. Leaders are the ones who direct the whole organisation and bring a sense of unity in purpose. Leaders are known for creating and maintaining the internal environment which enables employees to become completely involved in achieving the organization’s goals and objectives. Leaders help in inculcating quality across the organisation, as a leading force sets objectives and

Introduction Customers usually compare their experience gained in terms of quick, easy and personalized experience that they have experienced from best of the best. The customer- focused business primarily gets the chance to reap the benefit of customer loyalty and competitive advantage in comparison to other businesses surviving within the same dynamic environment. The foremost principle of Total Quality Management includes the customer focus where focus remains on the people